Author: Karl Diffenderfer

Telemarketing is NOT the Anti-Christ

Telemarketing is NOT the Anti-Christ

Today you’ll learn how to use direct mail marketing and, yes, telemarketing to your full advantage. I know, the word “telemarketing” might as well be four letters, but there is a way to help customers feel like they are getting personal attention and keep them from blocking your number!

With the success that direct mail marketing has achieved and the availability of computers, they can be used as powerful marketing tools for your success. Telemarketing is best suited for high-priced, high-margin products and services.

Here are the key steps to putting together a highly effective direct mail marketing program:
  1. List all benefits customers will get from the purchase of your products and services.
  2. Pick the single most powerful benefit out of that list.
  3. Create a captivating headline based on that specific benefit. Remember to evoke emotion and fulfill the desire for youth, wealth, desirability, popularity, or success.
  4. Develop a sales letter using the headline you created to grab attention, provide information and motivate customers to act.
  5. Put together supplementary items, such as a brochure, order form, reply envelope or note that encourages them to read the letter.
  6. Rent or purchase a mailing list.
  7. Compare cost of mailing vs. cost per order.
  8. Continue to test and refine your direct mail marketing plan.

You can see how direct mail marketing can help you find a local or even country-wide target market to send letters or postcards to and draw in new clientele and customers. Fine-tuning your marketing campaign will bring better results and therefore lower the overall cost of the campaign.

To be successful in telemarketing you need to:
  • Put together a plan, so you know exactly what you want to accomplish during the call.
  • Develop a list of topics to discuss and the questions you want to present around these topics.
  • Input verbiage checking to see if you are calling at a good time.
  • Include enough questions to keep the conversation interesting, but not too many to sound like you are interrogating.
  • Start with broad questions and narrow your focus as the conversation continues.
  • Offer feedback to show them you are paying attention and appreciate their time.
  • Don’t insult their intelligence or manipulate them.
  • Listen first, talk second.
  • Be relaxed and conversational.

Telemarketing doesn’t have to be the trauma it’s made out to be. You can put together an honest, personal and effective telemarketing campaign that is endearing, informative and gets the job done. Think of how you would want to be treated on a marketing call. Ask your friends and family what they hate most about the telemarketing calls they get and work hard to craft your plan in a better way.

“When selling by telephone, you have approximately thirty seconds to convince the customer to listen to you. You need an opening statement that captures their attention, conveys who you are, what you want and why the prospect should listen.” – Jay Abraham

It’s easy to see how direct mail marketing and telemarketing can positively affect your business by bringing in new customers and increasing the level of awareness about your products, services and company branding. Our FREE test drive offers the resources and tools you need to work through these processes and put together the best marketing plan you can.

Turn Prospects into Customers Overnight!

Turn Prospects into Customers Overnight!

Today, I’d like to talk about how to turn prospects into customers and retain them for future marketing. While your marketing is doing its job, you need to work on turning those prospects into customers. There are a few key ways to draw them in and seal the deal.

You need to be:
  • Inviting
  • Informative
  • Enjoyable

The biggest fear of most new customers is the dread of buyer’s remorse. You want to avoid this at all costs, and it should be mitigated if you’ve provided a quality product or service that delivers on the marketing claims you’ve made.

However, this can still occur. There are two ways to deal with this:
  • Offer to refund money-no questions asked
  • Offer a bonus they can keep even if they return the product

These offers alone will also help mitigate buyer’s remorse because customers will trust you more simply for offering these things.

There are number of other ways to turn a prospect into a customer:
  1. Offer a special price as an opportunity for you to test the market.
  2. Offer a lower price with the reason of clearing inventory to pay a tax bill, cover your kids’ braces, or for another tangible reason. Customers love that this makes you seem much more human.
  3. Offer a referral incentive.
  4. Offer a smaller, more inexpensive product first to build trust.
  5. Offer package deals.
  6. Offer to charge less for their first purchase if they become a repeat customer.
  7. Offer extra incentives, such as longer warranties and free bonuses, if ordered by a set date.
  8. Offer financing options, if applicable.
  9. Offer a bonus if they pay in full.
  10. Offer special packaging or delivery.
  11. Offer “name your own price” incentives.
  12. Offer comparative data or other comparison tools.
  13. Offer a trade-up or upgrade to something they already have.
  14. Offer additional, educational information to help them make the decision.

The options really are as limitless as you make them. You can use these or other ideas to determine what works best for your business, product/service, and target market. Remember this…

“By making it inviting, easy, informative, non-threatening, educational, inspiring and fun to do business with you, you’ll loft your company above the competition.” – Jay Abraham

Need help figuring out the best strategy for converting prospects into customers? Our FREE test drive gives you exclusive access to a mountain of resources and tools, along with information from some of the greatest marketing minds on Earth.

Make it Pop!

Make it Pop!

There are 5 major components to good advertising copy (The order of these is essential to success):
  • Command Attention
  • Showcase Benefits of Products/Services
  • Prove the Benefits
  • Persuade People to Embrace the Benefits
  • Call to Action

Advertising is sales in print, so you need to think about the unique benefits your products/services offer and showcase them in a persuasive way. Emphasize results, not just features.

Let’s take a minute to talk about each of these components:

  1. Command Attention:
  2. This is usually accomplished with the headline. You need an attention-getter that makes people want to learn more about your products/services. The best headlines provide a vivid portrayal of the benefits or demonstrate how your products/services can solve a problem. The headline serves as an advertisement for the advertisement.

  3. Showcase Benefits:
  4. You must showcase the benefits of your products and services and, more importantly, demonstrate how they will solve or prevent a problem. Your audience needs to understand what’s in it for them. Include useful, factual, and clear information to precisely illustrate the benefits and how they will assist the customer.

  5. Offer Proof:
  6. This is where you demonstrate what the advertisement is offering. You must establish that you have a method to deliver. Include information that builds credibility and highlights past performance.

  7. Persuade:
  8. You need to provide compelling reasons for your potential customers to purchase your products/services. Employ a hard-sell approach and create a sense of scarcity. This will prompt your potential customers to feel the urgency to act now, which leads to the last component.

  9. Call to Action:
  10. You need to compel your potential customers to take action. Encourage them to visit your site, sign up for your newsletter, make a purchase, or contact you about your services – in short, you want them to do something. Offer a freebie, booklet, sample, product, bonus, demo, consultation, limited-time price – the list is extensive. There are numerous ways to excite potential customers about ordering and make them feel like they’re getting an amazing deal.

Good advertisements incorporate all of these components, and they are not complete without any of them. You can sit down and consider each of these components individually, then determine the best way to combine them for maximum effectiveness. We can assist you with this as well. Give our FREE test drive a try to learn how to create excellent advertisements with insights from some of the best professionals in the industry.

Direct Response or Bust!

Direct Response or Bust!

Direct response marketing is a form of marketing that requires a direct response from your potential customers. This type of marketing is used to answer questions, present your branding, products, and the reasons why you do what you do. Customers appreciate this approach because it offers them the opportunity to respond, whether that means signing up for a newsletter, posting a comment on your site or blog, or making a purchase from you.

So, what does direct response marketing look like? Well, it comes in many forms, including:
  • Direct Mail
  • Print Ads
  • Radio and TV Ads
  • Coupons or Other Incentives
  • Telemarketing
Some of the advantages of direct marketing are:
  • A great way to use free time during lulls in business
  • Productive way to communicate and empower you to create more relationships
  • Great way to up- and cross-sell to current customers
  • Low cost way to rustle up new business
  • Used as leverage to turn small sales into large sales
  • Supplement your current marketing program
  • Cost-effective way to reach target markets
  • Offers measurable results
  • Reach outside your local area for new business
  • Increase the effectiveness of your sales force

All of these are great outcomes that can result from taking a few simple steps to create and implement a direct response marketing plan.

“I honestly don’t think you’ll ever find a safer, lower-risk, higher-profit method of increasing your business or profession than direct-response marketing.” – Jay Abraham

Direct response marketing is among the most effective methods for launching your business on a large scale and reaching everyone in your target market, regardless of their location. Our FREE test drive can assist you in creating an excellent direct response marketing plan, propelling you toward greater success.

Lessons I Learned from Shameless Self-Promoters

Lessons I Learned from Shameless Self-Promoters

Today, we’ll talk about shameless self-promotion. When you want to grow your business, you can’t be afraid of self-promotion. Self-promotion takes various forms, and you can use different tactics to increase your visibility. Consider politicians as an example. They often engage in self-promotion, sometimes in not-so-discreet ways. But seriously, think about some major superstars we all know, like Dwayne ‘The Rock’ Johnson, Donald Trump, Will Smith, and Michelle Obama, to name just a few.

We all engage in self-promotion. Did you ever raise your hand in class to show the teacher that you knew the answer? Of course, you did! That’s a form of self-promotion. This is the type of self-promotion we’re discussing—self-promotion done with dignity, class, and the knowledge to back it up. If you self-promote only to prove that you don’t really know what you’re talking about, you’re likely to lose business.

I want to tell you about the three major traits that natural self-promoters possess and use to build themselves and their businesses.

  1. The First is Position.
  2. Position yourself around people who can make a difference in your life. Do this frequently. Wake up every morning and ask yourself, ‘Who can I meet today to impact my success?’ Better yet, write it in big, bold letters and tape it on your bathroom mirror.

    Also consider:

    Who can help me meet my goals?

    Is it a prospective customer or client? A colleague with contacts? An association with key members who may become prospects?

    Don’t settle for interacting with the easiest-to-access people. Reach beyond your comfort zone to discover a wealth of new connections that can lead to great success.

  3. Now, let’s talk about Style.
  4. No, this doesn’t mean you need an Armani suit to attract more business (though, let’s be honest, it wouldn’t hurt). 😊 What it really means is how you differentiate yourself from your competitors and others in your industry. What makes you memorable to customers?

    If you meet many people, and they don’t remember you after you leave the room, you have a serious problem. This presents an opportunity to present yourself in a more memorable way.

    There are lots of little subtle changes you can make. Reassess your:
    • Business Cards
    • Company Message
    • Your Picture
    • Your Wording

    Maybe even your hairstyle (of course, now we’re back to the expensive suit, but it really works!)

    You get the idea. There are many small ways you can enhance your image and make your business more successful. Also, consider how you sound on the phone and how you greet people at meetings or other events. Reflect on your 30-second elevator speech.

  5. The third trait of natural promoters is Repetition.
  6. You can’t say it once and leave it at that. Successful self-promoters repeat their message as many times as necessary to elicit a response. Would you remember a Coca-Cola commercial if you only saw it once? No! You see it over and over until you eventually head out to the store.

You also have to make multiple impressions on those with whom you are networking in order to build brand awareness. Repetition is directly connected with positioning. Once you find people to network with, reach out and connect with hundreds more who can contribute to your success.

Kick Start Your Marketing

Kick Start Your Marketing

Today, I’d like to teach you about the three most important startup marketing tools you need to acquire and retain new customers.

  1. In person:
  2. It’s essential to meet with customers/clients in person whenever possible. This demonstrates that you respect them and are willing to invest time in working with your clients to provide personal attention to each of them.

  3. Follow up Letter:
  4. Always take a moment to send a follow-up letter summarizing your discussion, any new agreements or partnerships established, and express gratitude for their time. Similarly, it’s important to send thank-you letters or small gifts to partners with whom you find success.

  5. Phone Call:
  6. Use a phone call to follow up with them, discussing the matters covered in your meeting, and offer any assistance to help their business run smoothly and more successfully.

None of these will work if you don’t have a quality product or service to back you up!

Here are the key steps for assembling your start-up marketing toolkit:
  1. Research potential customers, buyers, and competitors, along with their preferred methods of distribution.
  2. Talk to potential customers. Take a hard look at your product from their perspective and determine what it needs to be successful.
  3. Follow up with the 3-step process outlined above.
  4. Develop systems for contact follow-through, quality control standards, and customer service.
  5. Develop a post-sale follow-up system to keep lines of communication open with customers and build on your current relationship, which increases the likelihood of future purchases.

“Marketing and innovation produce results; all the rest are costs” – Peter Drucker, Management Consultant

Here’s another one I love from an icon:

“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.” – Henry Ford, Founder of Ford Motor Company

This lesson has provided you with the tools to assemble a start-up marketing plan that can be utilized repeatedly to foster the growth of your customer base and business in a manageable way. The tools offered in our FREE test drive provide these very same benefits.

Stop Wasting Your Resources!

Stop Wasting Your Resources!

Today you’re going to learn how to find a target market of potential customers so you aren’t wasting precious resources on blitz marketing. So, the two questions you have to ask yourself are:
  • What do people really want to buy from me?
  • What related products are they already buying?
Once you figure this out you will know who is more predisposed to purchase your products/services. Then, you find other businesses with the same customer base who you can customer share with. Come up with an incentive and great arrangement to encourage both of your customer bases to shop at both of your stores. The basic concept is this: You want to find existing businesses who have the customer profile that you are looking for to market your products/services to. Then strike up a relationship with those business owners to work out an incentive for customers to purchase from both businesses. As a result, you have an audience to market to and they generate an added value from their current base. So, how do you figure this out? There is a great formula from Jay Abraham you can follow with great success. LV = (P x F) x N – MC Here’s what it all means:
  • LV is the life time value of a customer
  • P is the average profit margin from each sale
  • F is the number of times a customer buys each year
  • N is the number of years customers stay with you
  • MC is the marketing cost per customer (total costs/number of customers)
Once you know how much you need to spend to attract a new customer, you will know how much of an incentive you can offer to a business to help attract new customers. So, here’s your step-by-step process:
  1. Find companies who already have the customer base you are looking for.
  2. Negotiate an incentive for them to share that customer base with you.
  3. Focus your marketing resources to this group of predisposed customers.
If you need help working through this process, please contact us and we’ll set you up with the most comprehensive system of marketing tools and resources.
Educate Your Customers

Educate Your Customers

Educate them about what, you may be thinking. Well, consider this, many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential…they’ve already bought from you!

Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality and branding position.

Here are a couple of key elements to use to retain your current customers:

  1. Stay in contact: This means by phone, email, e-newsletter, in person-by pigeon if you have too!
  2. Post-Purchase Assurance: This means you need to follow up with customers. Your customers need to feel like they are being supported for their purchase and with the item they purchased. How many times have you purchased a product, then felt completely abandoned? Something as simple as a Thank You note with your contact or customer service information can go along way in retaining a great customer.
  3. Deals & Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business or even come up with a club specifically to reward loyal customers. You can also do this with a preferred pricing option.
  4. Integrity: Using good business practices and simply upholding integrity, dignity and honesty go along way with customers. Let’s face it, there’s a lot of swindling and crap out there and the safer and more confident you make your customers feel, the more they will trust you and that makes for an amazingly supportive and loyal customer.

There are three cornerstone ideas to a successful business:

  • Quality product/service
  • Offering useful products/services that solve a problem for or enhance the life of a customer
  • Offer subjects your customers find interesting

Use this approach of educating your customers and offering them real information and insight and you will be rewarded with loyalty and success.

Stop wasting all your time on new prospects while your current customers fall by the wayside!

As Jay Abraham says, “Your best prospects are your existing customers. If you’ve been putting all your marketing efforts into acquiring new customers, stop and diverts some of your resources into reselling, upselling, cross-selling to those same customers. In every ways possible – through package inserts, regular mailings, special offers – stay in touch with those customers and get them used to buying from you.”

So, there it is! Remember, we can help you put together the resources and tools to do exactly that. We can help you educate your customers and you can watch the benefits pay offer many-fold.

Lessons I Learned from Paris Hilton

Lessons I Learned from Paris Hilton

Today we’ll talk about shameless self-promotion. That’s right, I said it! Shameless! After all, we are learning from Paris Hilton here.

It’s all about self-promotion! Self-promotion comes in many forms and you can use different tactics to get your name out there. Look at politicians! Talk about self-promotion and in some not so discreet ways, at that. But, seriously, consider some of the major superstars we all know. Madonna, Donald Trump, Howard Stern and Bill Clinton, just to name a few.

We all self promote. Did you raise your hand in class to show the teacher you knew the answer? Of course! That’s self-promotion. This is the kind of self-promotion we are talking about. With dignity, class and the knowledge to back it up. If you self-promote only to prove you don’t really know what you’re talking about, you’re going to lose business.

Natural self-promoters are the former and I want to tell you about the three major traits they have and use to build themselves and their businesses.

  1. The first is position. You need to position yourself around people who can make a difference in your life. You need to do this frequently. You need to wake up every morning and ask yourself “Who can I meet today who will make a difference in my success?” In fact, go a step further, write it in big, bold letters and tape it on your bathroom mirror.

Also consider:

Who can help me meet my goals?

Is it a prospective customer/client? A colleague with contacts? An association with key members who may become prospects?

Don’t settle into interacting with the people who are the easiest to access. You need to reach outside your comfort zone and there you will find a wealth of new connections that will bring you great success.

  1. Now, let’s talk about Style. No, this doesn’t mean you need an Armani suit to bring in more business (though, let’s be honest-it wouldn’t hurt) ☺ What this really means is how are you different from your competitors and others in your industry. What makes you memorable with customers?

If you are meeting a lot of people and they don’t remember you once you leave the room, you have a serious problem! This means you have an opportunity to present yourself in a more memorable way.

There are lots of little subtle changes you can make. Reassess your:

  • Business cards
  • Company message
  • Your picture
  • Your wording

Maybe even, your hairstyle (of course, now we’re back to the expensive suit, but it really works!)

You get the idea. There are lots of little ways you can work on making your image and business more successful. Also, consider how you sound on the phone and how you great people at meetings or other events. Think about your 30-sec elevator speech.

  1. The third trait of natural promoters is repetition. You can’t say it once and leave it at that. Successful self-promoters say it as many times as they need until they get a response. Would you remember a commercial for Coca-Cola if you only saw it once, no! You see it over and over and eventually you head out to the store.

You, also, have to make multiple impressions on those you are networking with in order to build brand awareness. Repetition is in direct connection with positioning. Once you find people to network with, reach out and find hundreds more who can help in your success as well.